Platform support
Reliable administration for day-to-day Jira, Confluence and JSM needs.
- Configuration changes
- Users, groups and permissions
- Workflow and field updates
- Marketplace app support
- Troubleshooting
- Defined support capacity
Managed Atlassian Services
Operate and improve Atlassian without carrying unnecessary fixed specialist capacity.
Our managed Atlassian services provide Jira, Confluence and JSM administration, governance, troubleshooting, automation and continuous improvement through a predictable service model.
Managed platform
Combine administration with proactive platform improvement.
- Health checks
- Technical-debt cleanup
- Automation review
- Governance and standards
- Reporting improvements
- Roadmap reviews
Enterprise platform partner
Add architecture leadership and project surge capacity.
- Architecture advisory
- Migration support
- Integration support
- Vendor coordination
- Project capacity
- Training and knowledge transfer
Flexible capacity
Align service capacity with actual demand rather than a fixed 160-hour staffing assumption.
- Reserved monthly capacity
- Scalable project hours
- Specialist access
- Continuity and coverage
- Defined priorities
- Review cadence
Governance
Protect maintainability as the platform changes.
- Configuration standards
- Change review
- Permission governance
- Automation ownership
- App lifecycle
- Documentation
Continuous improvement
Use recurring reviews to identify improvements before issues become urgent.
- Backlog prioritization
- Performance and usability
- Automation opportunities
- Knowledge and adoption
- Admin coaching
- Quarterly roadmap
Atlassian Managed Services
What an ongoing Atlassian support engagement can cover.
Our service model can combine responsive administration with planned improvement work. Scope, capacity, ownership and escalation paths should be agreed for each client environment.
Jira administration support
Workflow and scheme changes, permission reviews, custom fields, automation, dashboards and Marketplace app administration—with documented change controls.
Confluence and JSM operations
Space governance, knowledge lifecycle, request portals, queues, SLAs, Assets configuration and operational troubleshooting.
Governance and improvement
Regular configuration reviews, backlog prioritization, technical-debt reduction, integration monitoring and practical administrator coaching.
Explore our Jira and Confluence consulting or discuss a managed-service scope.
Frequently Asked Questions
Questions buyers usually ask.
Is managed service the same as outsourcing all Atlassian ownership?
Not necessarily. The model can supplement your internal team, provide specialist coverage, or operate as a more complete platform-management service depending on your needs.
Why use managed services instead of a full-time Atlassian administrator?
Atlassian demand is often variable. A managed model can align cost with actual workload while providing access to broader expertise. The business case depends on your workload, staffing costs and service-level requirements.
Can managed services include project work?
Yes. Agreements can include routine administration plus planned capacity for automation, integrations, upgrades, migrations or other improvement initiatives.
Next Step
Book a Consultation →Discuss your Atlassian environment.
We can start with a focused discovery call and recommend the right next step based on your current state and objectives.